Privacy Policy
At TrueOperator, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Last updated: January 1, 2025
Privacy at a Glance
Here's what you need to know about how we handle your data.
We use industry-standard security measures to protect your personal and business information.
We only collect data necessary to provide our AI-powered freight management services.
You have full control over your data and can request access, corrections, or deletion at any time.
Personal Information
- • Name, email address, and phone number
- • Business information (company name, trailer type, business model)
- • Communication preferences and consent records
Operational Data
- • Load and route information for dispatch optimization
- • Financial data for accounting and invoicing services
- • Compliance and safety records as required by DOT regulations
Technical Information
- • Device information and IP addresses
- • Usage patterns and feature interactions
- • Error logs and performance metrics
Service Delivery
We use your information to provide AI-powered dispatch, accounting, and compliance services. This includes optimizing routes, managing invoices, and ensuring regulatory compliance.
Communication
We may contact you about service updates, important account information, or promotional offers (only if you've given consent). You can opt out of promotional communications at any time.
Improvement and Analytics
We analyze usage patterns to improve our AI algorithms and service quality. This data is aggregated and anonymized whenever possible.
Security Measures
- • End-to-end encryption for all data transmission
- • Secure cloud infrastructure with regular security audits
- • Multi-factor authentication and access controls
- • Regular security training for all team members
Data Retention
We retain your data only as long as necessary to provide services or as required by law. Inactive accounts are deleted after 2 years, and you can request deletion at any time.
Access & Portability
Request a copy of all personal data we have about you in a machine-readable format.
Correction
Update or correct any inaccurate personal information in your account.
Deletion
Request deletion of your personal data, subject to legal and contractual requirements.
Restriction
Limit how we use your data while maintaining your account and service access.
If you have questions about this privacy policy or want to exercise your privacy rights, please contact our privacy team:
Email: hello@trueoperator.pro
Subject Line: Privacy Inquiry - [Your Name]
Response Time: Within 30 days as required by law
Policy Updates
We may update this privacy policy from time to time. We'll notify you of any material changes via email or through our platform. Your continued use of our services after updates constitutes acceptance of the revised policy.